ESLI Terms and Conditions

Terms and Conditions U.S. Schools


Enrollment Agreement:

An application fee and transcript evaluation fee is payable at the time of application. These fees are not refundable. ESLi requires that you transfer payment (wire or credit card) as per the invoice provided, at least 2 weeks before the commencement date as listed on the I-20. Tuition and all fees are payable at the commencement of orientation unless arrangements have been made for billing your government sponsor.

ESLI Payment, Refund and Withdrawal/Cancellation Policy

Payment Policy
ESLI encourages students to pay for and arrange tuition and fees prior to arrival. All unpaid balances are due on the last day of orientation. After this day, students will begin to incur late fees. Late payments will result in a $100 fee in the first week and an additional $100 fee in the second week. Students with unpaid balances in the third week will be held from class.

General Refund Policy
Any approved refund will be processed within thirty (30) days of the request. Refunds are payable to the student only, and the student must provide a current mailing address when requesting a refund. Bank wire, credit card, online, cash and check payments are issued to the individual(s) or organization from where the payment originated and in the method in which payment was received.

All fees paid to ESLI that represent services or items used by the student will not be refunded. Such fees are, but are not limited to, the Application Fee, Transcript Evaluation Fee, and Housing Deposit.

All refund requests must be submitted via the ESLI Arrival Prep Page (under the Defer/Cancel option).

Pre-Arrival Refund Policy
  • Refunds for Visa Cancellation
    In the event of a visa application rejection, a full refund will be issued, minus the Application Fee and Transcript Evaluation Fee. To request a refund, the student must provide the official visa rejection letter from the US Embassy or Consulate.
  • Refunds for Cancellation before Arrival
    Students will be refunded any ESLI tuition paid before arrival less 30%. The Application Fee and Transcript Evaluation Fee are non-refundable. Other fees may be refunded, if the service or item was not used.


General Withdrawal/Cancellation Policy
ESLI defines withdrawal as termination of a course of study after the first day of classes. Any withdrawal request must be made in person with the Director, during normal business hours. The following fees will not be refunded to any student terminating their course after arrival: the Application Fee, Transcript Evaluation Fee, Books and Materials Fees, Airport Pickup, and University Fee. Housing or meal plan fees paid to ESLI will be refunded if the student did not stay in the offered housing or use the meal plan. Other fees may be refunded, if the service or item was not used.

Post-Arrival Refund Policy
  • Students who do not present or register with ESLI after their arrival to the U.S. will receive no refund. If a student breaches the enrollment agreement, no refund of tuition or fees will be made. Other fees may be refunded, if the service or item was not used.
  • Students who withdraw during the first week of classes will receive a refund of 70% of their tuition paid; students who withdraw during the second week of classes will receive a refund of 50% of their tuition paid. Withdrawal after the second week of classes will result in no refund.** Any fees incurred prior to the withdrawal request will be deducted from either the refund amount or the funds transferred to another ESLI program.
Refunds for Documented Medical Cases
If the student submits documentation of a life-threatening illness or medical situation prior to the start of the semester or within two weeks of the semester, then a full refund of all tuition will be remitted to the student if he or she decides to withdraw and depart the U.S. The following fees will not be refunded to any student terminating their course after arrival: the Application Fee, Transcript Evaluation Fee, Books and Materials Fees, Airport Pickup, and University Fee. Any fees incurred prior to the request will be deducted from either the refund amount or the funds transferred to another ESLI program.

Transfer of Balance
Students who request refunds prior to the start of classes but after the program start date will have the option of transferring to another ESLI program. If a student transfers to another ESLI program, funds can be transferred there as well. Any fees incurred prior to the request will be deducted from either the refund amount or the funds transferred to another ESLI program.

Refunds for Overpayment
Refunds due to overpayment will be paid back to the student during the semester of the overpayment.

Resolution of Disputes
All refunds are approved and processed through the ESLI Headquarters. Should a student dispute his or her refund, he or she may file a formal written complaint with either the Director or Headquarters within 14 business days of the issuance of the refund. The complaint will be resolved as the result of the formal complaint process, which is laid out on both the Refund Notice and our website under Terms and Conditions. ESLI Arrival Prep Page (under the Defer/Cancel option).

**Refund requests must be received by the last business day of the normal work week. Withdrawal requests received after the last business day of the second week of classes will result in no refund.

Full Disclosure of Costs and Scholarship Information:

ESLI costs and scholarship criteria are available at www.esli-intl.com and are updated regularly. It is the student’s responsibility to review this information and seek further clarification before making any commitment to studying at ESLI. While ESLI provides the most up-to-date information related to costs and scholarship opportunities, such information can change with or without notice at any time.


Terms and Conditions Trinity Western University, Canada
Application Fee:

An application fee and transcript evaluation fee are payable at the time of application. These fees are not refundable.

Refund Policy:

Refunds are payable to the student only, and the student must provide a current mailing address when requesting a refund. Bank wire, credit card, and cheque payments are issued to the individual(s) or organization from where the payment originated and in the method in which payment was received. Cash and online payments are refunded to the student only. Refund request forms and further details are available from the Office of the Registrar.

Admission Deposit Policy
  1. Direct Entry International Students (citizenship outside Canada and US) new to Trinity Western University must pay an Admissions Deposit of $9990 CAD, less Trinity Western University awarded scholarships for one term. Following receipt of the deposit, the Letter of Admissions and VISA form will be issued.
  2. Direct Entry International Students (citizenship outside Canada and US) new to Trinity Western University who already hold a valid Canadian Study Permit must pay an Admission Deposit of $4552 CAD. Following receipt of the deposit, the Letter of Admission and VISA form will be issued.
  3. New International Students who have been granted conditional admission to programs dependent on completion of an ESL Program are required to pay the ESL deposit of $7292 CAD, plus a Trinity Western University deposit of $2698 CAD. Following receipt of the deposit, the Letter of Admission and Visa form will be issued.
  4. The application fee is non-refundable.

Trinity Western University International Student Refund Policy

Admissions Deposits are non-refundable. However, subject to the following criteria and process, some students may request a refund. Students must provide a current mailing address when requesting a refund. Admissions Deposits are refunded in the manner in which they were received and to the individual(s) or organization who made the payment. Refund request forms and further details are available from the Office of the Registrar (registrar@TWU.ca)

International Students may request a refund if:
  1. the Student VISA and/or study permit is denied. In order to obtain a full refund, students must notify Trinity Western University in writing prior to the end of the second week of the intended arrival date, as listed in the acceptance letter, and provide the official visa rejection letter from the Canadian Embassy or Consulate.
  2. there is a deferral of start date. Admissions deposit, tuition and fee payments may be forwarded to a future semester to a maximum of one year. Notification of deferral must occur prior to the official start date of the semester for which admission has been granted.
  3. exceptional circumstances exist. Admissions Deposits may be refunded in part following an appeal to and review by the Admissions Deposit Committee. Tuition payments in excess of the deposit are subject to the tuition refund schedule: www.twu.ca/academics/office-of-the-registrar/financial-information/refund-for-full-withdrawal.html

Note: Fees and policies are subject to change without notice.

Full Disclosure of Costs and Scholarship Information:

ESLI costs and scholarship criteria are available at www.esli-intl.com and are updated regularly. It is the student’s responsibility to review this information and seek further clarification before making any commitment to studying at ESLI. While ESLI provides the most up-to-date information related to costs and scholarship opportunities, such information can change with or without notice at any time.